Fitness First - One George Street

One of the smallest Fitness First branches that I have visited. The Body Pump class was often oversubscribed, resulting in people rushing to get a space in the gym room, which will become very crammed. There is, however, a beautiful view of Singapore downtown cityscape, which can be enjoyed while using the swimming pool or treadmills.

Went to tour this gym location before deciding whether to purchase membership and assign this location as my home gym. I was there on a Saturday afternoon. Met with a consultant and he give us a brief tour (5 mins). Unfortunately he was busy and had to attend to another client and told us he could answer our questions after he was done. We roamed around the gym on our own. The gym is definitely one of the smaller ones in terms of size within the Premium FF network. I went during "non peak" and there was quite a number of people working out. Non of the chairs & tablets were available in the pool area. I have to give a special shout out to Clement at the front desk. He was very helpful and informative. Was very patient and answered all my questions with a jovial attitude. Great attitude and personality! I would have been sold if he was the membership consultant 😂 Even though the pool can only accomdate about 3-4 swimmers for 1/2 laps ... The view is amazing with the city skyline!

Service recovery from both Fitness First George Street and Member "Experience" executive Rose has been abysmal and honestly really disappointing. I submitted a membership termination request at the front desk of OGS in October 2023 and was notified that I had to serve a notice period of one month (November). As I already had travel plans and had no intentions to use the gym in Nov, I checked with the front desk staff if I could serve notice while my membership was on freeze. To which he said I could and proceeded to put my account on freeze for Nov. Fast forward 1st December, I was notified that my card was charged the regular monthly fee for my supposedly terminated membership. Hence I called in (5 Dec) to the membership experience team and was attended by Rose, to which I learnt that there was no termination request put in as you can't have your account on freeze while on your notice period. I explained that I had been wrongly informed of this since if I already had intentions to terminate my membership and I knew of this, how would putting my account on freeze make any sense at all? She then tells me she'll investigate with the club and will get back to me in 2-3 business days. It is now past Christmas and I have received zero follow ups from Rose and have had to make multiple calls back to her every few days to check back on the status. Not too sure if this is the customer experience Fitness First is going for......